Regarding strategy:

Ensure that the company’s strategy – mission, vision, values, policy and objectives – is disseminated, known and implemented by the entire team.
To know and meet the needs and expectations of our customers and stakeholders.
Analyze the context considering the risks, opportunities and changes that may affect us, thus adapting to the needs of the market.
Establish annual improvement objectives and monitor them on a quarterly basis through our indicators.
Periodically review this policy to ensure both its currency and adequate communication.

Regarding regulations:

Comply with the legal and regulatory requirements in force.
With respect to external and internal customers:
To serve our customers with the utmost efficiency, thus meeting their expectations.
To guarantee our customers the safety of the facilities in which we operate.
Continuously improve our quality standards, innovating in our processes.
Measure and analyze both satisfaction and the quality of the service we provide.
To ensure the satisfaction, motivation, excellent relations and professional development of our team.
To develop policies of equality, equity and respect for people, as well as for diversity, integrating them into the team and avoiding any type of discrimination.
Identify training needs and plan and deliver ongoing training to all members of the organization.

Working to ensure that our suppliers meet our quality criteria.
Communicate effectively, establishing control and feedback mechanisms in search of mutual improvement.